Shipping policy
Shipping Policy
At Horror Hub Marketplace, we strive to ensure that your orders are processed quickly and delivered safely. Please review our shipping policy for information on processing times, shipping options, and more.
1. Order Processing
- Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
- Once your order is processed, you will receive a confirmation email with tracking information as soon as your items are shipped.
- Processing times may vary during peak seasons or promotions, but we do our best to ship your order as quickly as possible.
2. Shipping Rates & Delivery Times
We offer the following shipping options through Shopify's integrated shipping carriers. Shipping rates are calculated at checkout based on the shipping method selected and your location:
- Standard Shipping: Estimated delivery within 3–7 business days after the order has been processed.
- Expedited Shipping: Estimated delivery within 2–3 business days after the order has been processed.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays
3. International Shipping
We offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location and the shipping method chosen.
Important Notes for International Orders:
- Customers are responsible for any customs, duties, or taxes that may apply to international shipments.
- Delivery times for international orders may vary based on customs processing in the destination country.
4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery. Tracking information may take up to 24 hours to update after shipment.
5. Shipping Address & Changes
- Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If you need to make changes to your shipping address after your order has been placed, please contact us immediately at **info@horrorhubmarketplace.com**. We will do our best to accommodate changes before the order is shipped.
6. Lost or Stolen Packages
- Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. Please ensure your delivery address is secure.
- If your package is lost in transit, please contact us at info@horrorhubmarketplace.com, and we will assist you in resolving the issue with the carrier.
7. Returns & Shipping
If you need to return an item, you are responsible for covering the return shipping costs unless the item is defective or incorrect. Please refer to our **Refund Policy** for more details on returns and exchanges.
8. Contact Us
If you have any questions about our shipping policy or need assistance with an order, please reach out to us at info@horrorhubmarketplace.com. We’re here to help!
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This shipping policy is subject to change and will be updated as needed. Please check back regularly for any updates.