Refund policy

 Refund Policy

At Horror Hub Marketplace, we want you to be fully satisfied with your purchase. If for any reason you're not, our refund policy outlines how we can assist:

 Eligibility for Returns
- Items must be returned within 30 days of the original purchase date.
- To be eligible for a return, the item must be **unused**, in the same condition as received, and in the original packaging.
- Several types of items are non-returnable, including perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids and gases.

Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care products

 Refund Process
- To initiate a return, contact us at info@horrorhubmarketplace.com with your order number and reason for the return.
- Once your return is received and inspected, we will notify you via email if your refund has been approved or rejected.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.

 Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please check with your bank or credit card company.
- If you’ve done this and still haven't received your refund, contact us at info@horrorhubmarketplace.com.

Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, contact us at info@horrorhubmarketplace.com.

Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.